Privacy & Return Policy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
We are a secure site:
When you enter the checkout process, you sould see a lock or an indication on your browser of the pages being secured so your credit card info is kept safe.
What information is collected:
As part of the order process, the following information is collected from shoppers: Name Shipping/Billing Address; email address; phone number; We do not store credit/debit card information.
How that information is used:
We will utilize this information to process your order in an expedient and confidential manner. We will keep your email address and contact information on file so we may address with any issues that come up with your order. We may, from time to time, contact you via email to tell you about new product available at Great Lakes Gelatin Company.
What others may do with your information:
We do not share, rent, or sell any personally identifying information provided through our site (such as your name or email address) to any outside organization for use in its marketing or solicitations. On occasion, we may use agents or contractors who will have access to your personal information to perform services for us (such as database maintenance), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Great Lakes Gelatin Company. In addition, Great Lakes Gelatin Company may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share what percentage of our visitors are using Internet Explorer versus Firefox, etc. At no point will we share personally identifiable information.
Changes to this policy:
Unopened containers may be returned within 10 days with a 20% restocking fee. The FDA prohibits the return of any opened containers and therefore cannot be accepted.
If you have any questions or concerns about privacy and security please don't hesitate to call or email. Customer Service may be obtained from 8:30 to 5:00pm Central time at 847-223-8141. Your you may use our Contact Us page to send an Email.