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CONSUMER RETURN POLICY

Thank you for shopping at Great Lakes Gelatin®. If you are not entirely satisfied with your purchase, we are here to help.

There are a few important things to keep in mind when returning a product:

  • Products MUST be purchased directly from Great Lakes Gelatin.com®
  • Due to FDA regulations, opened product CANNOT be accepted for return.
  • We will accept UNOPENED product for a refund within 10 days of purchase if you are dissatisfied with your order (minus a 20% re-stocking fee & shipping).
  • Credit will not be issued for lost, opened or damaged product during return shipping.
  • We recommend using a shipping company that provides tracking and insurance.

It is our goal to leave you 100% satisfied with your Great Lakes Gelatin Company® experience.  All products are tested extensively and are not shipped to customers unless they meet our strict guidelines and high standards.

Damaged or Defective Product

In the rare event that an order is damaged in transit to the consumer, we will refund you for the damaged product cost. We will need you to provide a photograph of the damaged products for insurance purposes.

If an item is found to be defective, we will send you a prepaid shipping label to return the product to us for inspection by our Quality Control Department. Once the returned item is in transit we will ship you a replacement.

Please contact customer service at 847-223-8141 for all other questions and concerns and instructions on how to return your order and to obtain a RMA number (Return Merchandise Authorization).

 

*For product purchased from ANY other seller besides Great Lakes Gelatin.com®, please contact the seller directly – they are responsible for the return, credit or replacement.

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