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Shipping Q&A


How do I calculate the shipping cost on an order?
To find out the total cost of your order, simply add the product(s) you would like to purchase to your Shopping Cart. You can then view your Shopping Cart and choose a state to which you will be shipping. You will get a total cost of your order, including the cost of the shipping.

How much do you charge for shipping?
Shipping costs are calculated on the Shopping Cart page and tie directly into our shipper's servers. What they would charge you is what you are to pay through our site.

Where am I able to ship my order to?
Great Lakes Gelatin Company's Web Site currently markets to the contiguous 48 states of USA. Products that need to ship outside of this area, must be ordered via a phone call. We will send you a quote via email and you can choose to accept or reject the quote.

Where will my order ship from?
All Products are shipped directly from our warehouse in Grayslake, Illinois.

Who do you use to ship?
We utilize UPS for most deliveries, and will on occasion utilize FedEx, United States Postal Service, or DHL depending on the circumstances. Sorry, the choice of shipping carrier is only UPS on the website, if you need another carrier to be utilized, please, DO NOT ORDER ONLINE. Call us and we can make arrangements for you.

Can I ship C.O.D. or to a P.O. Box?
We do not ship COD and cannot mail to P.O. Boxes. A physical street address is required for delivery.

How long does it take for you to ship my order?
Although every effort is made to process and ship your order within one business day, shipping time is dependent on stock availability. If an out-of-stock or back-order situation arises, we advise the customer as soon as possible and refund the transaction.

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